Policy
Payment & Cancellation
Payment Terms
Waitomo TOP 10 Holiday Park reserve the right to charge 100% of the balance owing to the credit card details provided by the guest for all accommodation reserved at any time.
Credit Card Payments: Please note that an administration fee of 2.5% will apply to all credit card payments.
Bookings must be made directly or via a TOP 10 Park for discounts to be applied.
The prices indicated are per room or site, for the number of people and the date(s) selected previously, unless otherwise specified (packages).
All rates are quoted in NZ dollars on a per night basis and include 15% GST. All accounts must be settled directly with Waitomo Top 10 Holiday Park in New Zealand dollars.
You must be 18yrs or over to make a reservation. Proof of ID may be required on arrival and presentation of a credit card (it does not need to
be the same card as used for booking).
Cancellation & Refund Policy
If you cancel outside of 72 hours of your arrival date, a 25% cancellation fee applies. If you cancel within 72 hours of your arrival date, a 100% cancellation fee applies.
If your booking was made via a third party, including online travel agents (i.e., Booking.com, Expedia), traditional travel agents or any other 3rd party, the cancellation policy specific to the third party applies.
Any request for a refund should be direct to that organisation in the first instance.
Failure to notify of a cancellation (No Show) will incur 100% of the cost.