Deposit and Cancellation Information
Cancellation and Refund Policy:
Book with Confidence Guarantee
The Book with Confidence Guarantee is applicable if you have booked directly with us or via Top 10 and you are no longer able to travel due to COVID-19 related developments. In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit or full refund (in exceptional circumstances, determined on a case by case basis) with no cancellation or amendment charges added.In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
Please be aware that where your request to amend a booking is not linked to COVID-19 related matters, normal T&C’s will apply.
Failure to notify of a cancellation (No Show) will incur 100% of the cost.
If the booking was made via a third party, including online travel agents (i.e., Expedia), traditional travel agents or other 3rd parties, the cancellation policy that the reservation was made under stands and so any request for a refund should to be direct to that organisation in the first instance.

Payment Policy:
Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment will be taken via our secure payment facility. All rates and transactions are in NZD.

Tawa Limited is trading as Waitomo Top 10 Holiday Park and is 100% New Zealand owned and operated.