|Deposit and Cancellation Information
|Cancellation and Refund Policy
Standard Cancellation Policy
If you cancel outside of 72 hours of your arrival date a 25% cancellation fee applies. If you cancel within 72 hours of your arrival date, a 100% cancellation fee applies.
If your booking was made via a third party, including online travel agents (i.e., Booking.com, Expedia), traditional travel agents or any other 3rd party, the cancellation policy specific to to the third party applies. Any request for a refund should be direct to that organisation in the first instance.
Failure to notify of a cancellation (No Show) will incur 100% of the cost.
Book with Confidence Guarantee
This is applicable if you are no longer able to travel due to COVID-19 related developments and booked directly with us or via www.top10.co.nz.
For example, you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or an Alert Level change means travel becomes impossible, or there is a government mandate for you not to travel in your local area/region or the area you intend to travel to.
In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case-by-case basis, we may provide a full refund, also with no cancellation fees.
In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based
Please be aware that where your request to amend a booking is not linked to COVID-19 related matters, our Standard Cancellation Policy will apply.
Your credit card will be charged for the full amount of your booking at the time the reservation is made. This payment will be taken via our secure payment facility. All rates and transactions are in NZD.
Tawa Limited is trading as Waitomo Top 10 Holiday Park and is 100% New Zealand owned and operated.